Refund policy

Unfortunately due to our made to order process, we are unable to offer any returns or refunds due to change of mind. Please ensure you review order or thoroughly before proceeding.

Damages and issues
If your order has unfortunately arrived damaged, please report this immediately do us within 24hrs upon receiving. Anything outside of this won't be valid, so please be vigilant and check your print for any damage upon arrival.

 

To lode a damage claim

Please email contact@explorebymore.com with the following details:

• Your name
• Order number
• Your email and contact number
• 3-5 photos clearly demonstrating the identified damage and the packaging as it arrived. 

We will get back to you as soon as possible and confirm further steps.

 

Replacements

Once you have lodged your claim and it is verified, we will send out a replacement print immediately, free of charge. We will also expedite the production to try and alleviate any inconveniences.